How can u tell an 92 year old elderly woman that she has to get off at kmart in vienna and walk to hillview terrance at 830 at night in 28 degree weather ...because the vienna evening loop doesnt deviate up their at night but if they call they do

And if That woman would have died...id see it as their responsibility. They could have gotten her there.

They are supposed to deviate if asked. Call the office in the morning

I understand that but they go there on saturdays during the same loop makes no sense. And she says other drivers take her

That's harsh but they have a schedule to keep and rules to follow.