I have been on hold for 30 minutes trying to get through to cancel my subscription. Prior to that I spent 30 minutes with on line chat, only to have them tell me I can only cancel by calling! What is the best way to reach these people?!?!

Sorry phone only with a "retention specialist" offering all sorts of options. I wasn't on hold, but I had called twice earlier to try to fix their equipment and threatened to cancel. After 10 minutes I hang up and call again.

Personally, I've never had this problem. I've chated with them online, plus called them and waited less than 5min to get them on the phone. Good luck.

Go there in person and ask for Kacey Chrysler of the Lost Boyz and they will take care of you.