Ok, so I just called to make an appointment for an oil change (I just bought my vehicle Dec 2017) and a part of my warranty was free life-time oil changes along with life time tires. The girl I spoke with informed me after I made the appointment that the price would be $29.95. When I explained to her that I had the lifetime free oil changes, she stated that changed as of January 1st this year and was no longer being given. I said wait a minute, one of the reasons I bought my vehicle through Castle was because of this deal. She then proceeded to inform me that an email and letter were sent out notifying customers of this change, neither of which I received. The kicker, is that this will be my 3rd oil change this year, the first two of which were FREE. Now all of a sudden, months later, I am being told that is no longer an option? NOT COOL. The only thing she said was that she was sorry. Seriously?
They lied to me too! I asked why no one notified me of the change. Service manager responded, "We told some people." I didn't even get an apology about it. I won't ever go back there for service or a new vehicle. You can't trust these clowns.
This just happened to me today too! I guess I shop around when I'm ready for my next car. The oil changes and tires are what cold me too. It's sad that they don't stick to their promise. His reply was the same about an email I never got and said but we grandfathered all the free oil changes to a $29.99 price for life. Big deal ðŸ˜
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