Can you make sure the person taking the orders know the menu. I wanted a mcfrappe this morning but was told you don't have it. I was lucky to get a latte.

Go down the street to Gessner / Westview. They have kiosks and you can key your own order. Bypasses the undertrained staff.

I suppose you could go inside and point at the item you want rather than rely on verbal or technical comprehension?

It's fastest to use the app to order but pick it up inside, at least at this location.

They have the kiosk at the. One downtown b6 the greyhound bus station