Why do they tell you it's gonna take an hour and a half wait? If I managed an establishment and told my customers that I would be embarrassed!

There's a few reasons for that. For one thing, it takes a good while to change tires to begin with. Add to the fact that a lot of people regularly come to visit and that adds to the wait time. And honestly, in the customer service environment, it's a better practice to overestimate on time then to underestimate. If you tell a customer the whole process takes 15-20 minutes and you end up staying there for about 30-45 minutes or longer, chances are you would get impatient and angry that it was taking longer than expected, and the business would get a bad review potentially for misleading customers. However, if I was told the process takes an hour and then ends up taking 30 minutes instead, it not only sets up a realistic expectation that it's going to probably take a while, but people tend to be more pleased by the idea that a business finishes a task much faster than the time they said it would take to do. This helps customers if they are running errands and have time constraints

Because the Lake Worth store is a high volume store. At least they told you an 1hr & half. Last week they told me it would be 20-35 minutes so I waited and it took 2 hrs. 🤬

Because there are others ahead of you