hello every time i try to call to make a reservation there’s no answer and when i try to book online it says my reservation is to big and to call but when i call there’s no answer?

Janee... they've moved to Miracle Mile at Planet Hollywood, next to Rain Forest Cafe. I had your same experience this past week. The website is not updated. Open Table won't allow a reservation for more than 2 people, which is not normal for any of their locations. It's also not an issue with Open Table, because I made reservations all week using the app. Only issue is with Sugar Factory. Also, their phone system is jacked. If you kept holding, it eventually rolls to the new location, but no one answered the phone. We were staying at the Aria across the street from new location and, my daughter spotted them. That's the only way we found it.

Okay

We just walked in and got right in