Definitely depends on time and who's working. There're two drink stations - one for drive thru and another for the front. When it gets very busy and backed up, sometimes folks on one station will assist on the other, but I've found it's generally fairly quick.
Get the Dunkin app... You can order your coffee, and some other items a few minutes before you get there, and they will be waiting at the counter for you.
Depends on the time of day that you visit as to whether they will be busy they are like all fast food chains and have a uptime and downtime
Depends on the time of day of your visit I wager.
Short staff or training staff.
Most times.
Sometimes
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