On hold for 45 minutes to report that you did not pick up my trash that was at the end of the drive way at midnight the night before. At the 45 minute make the phone clicked and I got, "If you would like to make a call" Any other way to report?

I called them today myself as my trash was not picked up, they are so busy that the phone load is beyond capacity as you can imagine a day after the Holiday. I will try to call again this afternoon.

Sounds like their customer service is even worse than when I was with them. I'd go there in person, cancel with them and cut your losses. I'm sorry, but that's my best guess.