Ask them to write you a paper receipt and pay them cash. So your rate doesn't go up the next day for being late. It isn't your fault their system is down
We are sorry for your inconvenience. Extra Space Storage strives to make your storage experience as convenient as possible, including paying your bill. Monthly payments can be made in store, online, by phone (888-STORAGE), or by mailing us a check. We can help you set up automatically withdrawn payments each month from your credit card or checking account. Payments can be made online in the "My Account" section.
Your problem was solved and your business is very appreciated. Thank You and have a wonderful week.
Thanks! Your answer is awaiting moderation.