U-Haul Moving & Storage of Philadelphia

Domonique Ellis

After explaining that I had issues with my move and needed to extend my truck rental as well as drop the equipment off to a different location, I received nasty and aggressive calls from this office. The employees were aggressive, rude and hung up on me during the conversations. I'm pregnant and have a one year old child which is not an excuse for having personal experiences why I had to breach the original contract. But when empathy is at play, I pleeded with them honestly, stating that I'm a single mother and had a issues with my move. I didn't intend on needing to change my reservation but called hours in advance to let the team know of my troubles and offered the difference in cost up front. I received no decency and still have not received a final bill to rectify the mishap. I apologized about what was out of my control. U-Hual being a "family" brand type of company should have more empathy for situations where not everything goes as planned. I continued to assure the location that I would pay for the inconveniences and all they did was threaten me about breaking a legal contract and that I'd be paying $800 in the end. Again, as I had not planned on changing my reservation, things happen unfortunately and due to my personal situation, I had no other choice but to hold onto the truck for an additional day and return it at a location that I could safely drive to. This location, including the manager was so impatient and callous. I would never recommend this service provider again.

Trae Manzili

This customer service was poor at best.

JHS

The rental crew are top notch. Nice crew, very competent. Overall I'm very pleased with this facility. The people are nice it's very convenient and they've been able to accommodate my needs easily.

Nick Sheppard

I've had 5 major reconstructive-surgeries between my two knees. I'm not capable of running and is a constant alert walking to keep from falling. I have to after heavy use or they simply are too weak to continue. Additionally, the pain level skyrockets. I am fully and legally disabled. After a few days of bringing stuff into the storage unit, I took a mommbt to sit on my suitcase and crack open the peanutbutter I brought with me. A well deserved break as I noticed that my knees were both at a high pain level. Just a minute later the manager passes and seea me there. In a split secondbwithout giving me any opportunity to explain, or even ask if I'm ok, he made judgement that I was living in the unit."Youre sitting there and have peanut butter in you hand" he said as justification to terminate the contract. He gave me a notice and said I had 72 hours to remove my stuff but if I came down without all of it he wasn't letting me back in as he removed me from being able to use the access card. This Javier guy is the manager and thinks "he" is giving "up to" 72 hours to let me have my stuff. The real steal is they are saying I breached and am not getting refund. So, this guy is a narcissist, who UHaul will not do anything about, has the power of God to judge you as he seems fit and keep the rent after 3 days only in unit. Disgusting. The picture is where it states In the contract" that Uhaul will return the rent if 6the terms listed at prorated rate upon termination. Keep it, you obviously need it for the psychiatrist and lawyer. As a veteran my lawyer will be free. Be sure you bring all the "PROOF" because the judgement in court isn't Javier's.