thats crazy you need to contact Amazon customer service center they should be able to handle that for you
Ok. First verify the code on your package. Make sure that all the information you enter to activate it is correct. To be sure double check your information before you submit. If this does not work contact the provider of the card. Or call the customer service # on your package. If need be report a theft of your funds from the card. They can track it electronically to see where the funds went. I hope this helps you.
Thanks! Your answer is awaiting moderation.