Long story short... Just call the store, lol!
I don't work there but this varies by the type of wheel, bike, brand, and whether you are talking about the tire or the rim. Call there and speak to Robert. He is awesome and takes very good care of his customers. He started doing something for me and realized he couldn't complete it without different parts (brake job on an electric bike where the caliper was touching the electric motor in the center of the rim) since I needed a different caliper and had to order it, he didn't charge me for what he did and wouldn't take any money for it.
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