I read on Yelp business description that there is a light touch wash option but is that something you have to request? What does light touch actually mean? Thank you! *Edited original question since the claims regarding scratches may not be true

You are welcome to come to the car wash anytime and stand at the exit, you will see hundreds of cars a hours come out of he car wash, you will see we do not scratch cars. We have washed over 20 million vehicles at our wash facilities over the last 25 years! We would not be in business if we scratch cars. Our light touch option is where all rotating washers are retracted, so if the washers do touch your vehicle it is very light, we have this option for vehicles with bike racks, lights, tires, etc... where we retract the washers if you have this type of equipment on your vehicle, also for the customer that comes in daily and only needs the dust taken off their vehicle. We also believe these scratch claims comes from our competition trying to hurt our 5 star rating, because most of these customers do not respond to our private posts. We have over 30 cameras located at the wash so we can show customers before and after photos of there vehicle that proves the scratches were already there!

I have gone there several times and I have never heard or read on their cleaning options the light touch one. I never had any scratches either.