Why is the door always locked during normal hours? What are new potetial customers supposed to do when the door is locked? Is there a doorbell or intercom? Is there a guest lounge? Is there a juice bar? Are there certified trainer on staff?

One door is always locked (it uses a key fob that each member has to open). The other door is open during office hours, which are available online. No guest lounge or anything. No juice bar, just a water fountain. I believe there is a trainer on staff but he may have moved to another gym, I haven't seen him in the past few days. Just call during office hours and ask.

I understand, there has to be a logical reason why both doors were locked. I posted the question because when I called back attendant asked me if I had knocked. Thank you again for answering my other questions.