Change the time you call.
I m pretty sure its lack of employees. Cuz that's happening everywhere in the workforce..nobody wants to go back to work.
Idk I stopped wasting my time calling Wal-Mart along time ago! If you must just go there & pray some associate will find you an answer...good luck with that.
I had the same problem. Had to go to the store because no one was answering!
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