They will also tell you, the wait time and give you the option for a callback.
The business hours are 9am-4pm EXCEPT Wednesday's which are 9am-12pm. The "1-800" number is very helpful, but may have different hours. The wait is very long regardless of which option you choose, so just keep that in mind and try to be patient. A good way to view the SS worker is to remember "someone who was rude, disrespectful and loud sat in that chair (was on their phone) right before you." So take it easy on them smile, speak with kindness and show respect. They are there to help you, they do not owe you. Always remember ask questions, bring needed paperwork and be prepared to wait.
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