The store has been closed a few weeks for construction but I ordered online yesterday and they indeed delivered. I didnt need to use the phone tho so Im sorry I cant give you a good answer.
I recommend using their app. You can order for take out and pick it up at the store or have it delivered. I have used it many times. There are even coupons on there that will save you a lot of money. It works better than calling in.
They may just be busy. Keep trying
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