Does anyone work in customer service? I've been on hold for over an hour. This is my 3rd attempt to talk with someone only to be cut off and put on hold. I'm just trying to find out about a delivery. I knew I would regret making these purchases.

Unfortunately, my perception, not only at Brandsmart but most other retailers and businesses is the continued erosion of the concept of service. I honestly believe that management does not care about service they are far more focused a meeting sales numbers. especially business like this the deals in volume.

I had same experience, I have to visit the store to resolve the issue

Unfortunately the Costumers service people does whatever. I am pretty sure Management don't realize how bad these folks are. If you're not too far, just drive by and talk to a Manager...

🤣🤣 thats funny...customer service...

They close at 9pm. So they probably are not answering the phone on purpose 😞

I think their customer service is on duty, but they are poorly organized, and English does not appear to be their first language