Not good managers
Understaffed, managers should staff more people per shift
Wait is so long because there are ppl that can't make up their minds, order meals, dozens of donuts and bagels for the office!
Depends on time of day. Mornings you're going to wait, especially if a customer orders half the menu lol
The reason is simple 1. To many customers and not enough staff 2. No one wanting to get out of their vehicle and walking in and stand at the counter.
Be patient, if they have a lot of cars they can only do it so fast.
It is very close to UB and a lot of student live near there.
Not enough staff
I've never had an issue with their drive through, but I know any coffee shop drive-through especially in the morning is very busy.
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