Sometimes that mean their short handed
Its rare. I have actually stood there in customer service line and the ohone is ringing off the wall and 4 employees are standing around talking and wont pick it up. But also the line is long and one person on register and the other 4 just keeps talking. I actually go to another Lowes because if it.
You have to let it ring forever, but, yes. Baytown Lowe's sold my flooring I had already paid for. It's been a nightmare.
There are only certain people with the credentials to answer the phone. Lowe's wants it answered a certain way, and the person must be able to forward the call to other departments, or page a person professionally. People in other departments will answer it when they aren't with a customer.
They try
Nope
Yes, when their not short handed
Maybe if they hired people
Thanks! Your answer is awaiting moderation.