Does this place take appointments and or can anyone just drive and have their vehicle detailed?

You can drive right in, but plan to be there a while. It gets packed, and I was there for over an hour

You can drive in. They have a nice air conditioning waiting room and a lovely Italian Deli and Market next door.

Better to have an appointment.

I'm not sure about appointments. I am sure about how great they made my 2013 Grand Cherokee look. They did a better job then I usually do. And i baby that Jeep. They have a great waiting room and every one working their treated my wife and I like we were family.