One time I called them for a pick up order. They had said 40mins for pick up. I got there and they didn't even start my order. I went next door to the spanish restaurant. I haven't been back since that occurred.
Customer service is definitely lacking. The workers are rude, always carrying a nasty attitude and this is one of the reasons we can’t support black owned business as much as we want to.
The business started off great, but have declined in service. They got to familiar with the customer. The food is not the same. I no longer give them my business.
I enjoy the food everytime. The staff is having a hard time due to the heat in that place. I can understand being hot for 8 hours and can't smile. I support the place and staff.
I usually get good service. Probably was new worker or maybe just one of those days. Restaurant business is demanding . hopefully you have a good experience next time
Paula's usually provide great service and food - I know the owner personally l. This is a probably a one of situation.
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