I'm having the same problem and No, the offices are not open to the public . I've emailed them as well and filled out my issues on there " Inquiry. Form " but still nothing . It tells you 5 - 10 business days but so far nothing . Try calling Fox 45 . They seem to help people . Goodluck.
I am on hold since february. 21 weeks and no money yet. I have called so many times and always get a different answer.
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