Yup it is stupid. After waiting for an appointment, driving 45 minutes to get there, waiting another 30 when I got there. They had no more information or suggestions for my problem than those I found on the Internet. Don't waste your time....just google it.
You will have to call the Apple store. They do take Walk-ins, at least for service they do.
Call them. They're booked almost a week in advance.
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