I ordered three item and two don't fit. How do I return? Can I take them back to customer service and receive a refund

Free returns at the store and good customer service.

Yes you can do free returns to the store.

I find that employees at JC Penny are helpful and courteous if you treat them as equals. Go to the returns desk and you will be helped.

I believe you can. But to be safe I would call them 1st and ask.

Good luck! They sent my package to someone else because they had a 6 year old address in their system, even though I put the new one in. I WILL NEVER SHOP AT J C PENNYS AGAIN!!!