It's true! I have been having longer waiting days for my results which cause me to miss work. The lab seems to be very much back up! And yes! Their phones are always busy!! They said they have 2 lies. Smh. Its like none! And you have to call before you can go in to collect your Covid-19 Test! It's ridiculous because their lines are always busy! Makes no sense! They need to create a system so we can see our results online because their systems is very broken and annoying! The waiting time is normally an hour or more because they don't take appointments for testing but honestly, I have no problem to wait. I just try and keep myself productively distracted while I wait. Definately something needs to be changed about their systems and busy lines but I guess these urgent cares are in demand!
Dear Cristina, Our sincere apologies. It was a challenging time for all medical facilities. We have identified these opportunities and created processes to address these. First, our test results are available 24 hours from the date of testing and we have added another phone line to ensure that calls can be answered. New phone number 860 242 0035 It is our committment to improve and provide the best patient service. Thank you for your understanding and feedback.
Thanks! Your answer is awaiting moderation.