There is a possibility that they are short handed or maybe he is no longer with them. Please do try reaching out to any different employee. They can either help you themselves or direct/connect you to someone who can. Okay?
I've been there many times and have had horrible experiences. You tell them what you're looking for and they just ignore it and offer what they think will help you. I got my Camry up at Arlington Toyota, way better experience overall.
Thanks! Your answer is awaiting moderation.