These are usually simple things to inquire with the waiter, like any of other restaurant. They're still of the best in the region and would make up for it significantly.
Okura is the best regardless of the fact that you didn't get the soup you wanted. Next time order the miso soup its so good. Oh and when i go i order a custom chicken tempura roll bc im not really into fish and ill tell you it is amazing. Its not on the menu so you just write it down on the sushi sheet they give you. Try it.
My wife and I eat there often. We have always had very good service with waiters filling drinks and checking on us. I agree the miso soup is excellent. I always have miso if I want a soup.
They didn't give us a sushi sheet, only had one waiter and he got overwhelmed, did even ask how our meal is and never offered to fill our drinks!! We are spoiled because we usually go to Rice, the service is great and the food is fantastic, and cheaper
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