Don't know, I only know that I have been very happy with everything I have ordered.
I'm positive they would have made it right. Great people at Hungry Howies
My experience has been different. Up to now, I've been satisfied with my purchases, never burnt pizza minus sauce but you should have definitely called them right away when you saw it. Management shouldn't have a problem fixing this.
If you contacted then I'm sure they would make it right instead of this. No one wants to serve burnt pizza minus the sauce. Management cant fix the issue only if you help make them aware.
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