I recommend that you personally go to Rudy Export and ask to be served by the highest ranking there. Do not allow the Customer Service representative to answer you, he is very polite, but as much a liar as many there.
Talk to María Morales... she is very kind... and others...
I'm tired of calling and they hang me, they leave me waiting, they transfer me and nobody answers me. When I've talked to them, they do not know where the box is, some tell me it's in Valencia, that it has not left Miami, that it's in customs, and the last thing is confidential information and they can not tell me where it is.
I recommend calling. Always attend
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