It doesn't make any sense not to answer the phone... There is no way no one is available to help a customer over the phone when the entire store of employees are always chatting and not working Everytime I go tgere

That's bad . Yup call customer service.

Take it easy, we don't know what was going on at the time. Try again later, or pop up on them and call when you're there. Then you will know.

Report online. Ask for the employees name who is responsible for the phone, and tell the manager the name and what hes doing bad