You should call and talk to them about that then. The best thing to do is talk to a manager rather than ppl on the internet who don't know and can do nothing about it..... the manager will be able to help.
I don't know who cleaned your car. Each time I go they wash the car and vacuum the inside and wipe it down.
I don't know about detailing but when I ask them to wash my car they always vacuum it and clean the windows unless I specifically asked them not to. And I specifically asked them not to because I'm very particular about smudges on the inside of my windows and I don't think anybody can get it as perfect as I do so I only want them to wash the outside
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