If you desire to go there, it'd be best to do so. Their services are totally free. Good luck!
Its best to call them and inquire. You can also hold down the power and volume buttons down for about 10 seconds and it will perform a reboot.
Hold power button and volume down button together until resets and shuts off completely by itself.
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I'm in activation lock and recovery mode. Will going into an Apple store speed up the process?
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