I lost a phone there once... When i returned a few hours later, they had it for me. Someone had returned it at the ticket counter
Talk to the ticket taker or an usher. They should know who to direct you to. If it was visible to the cleaning people, there's a good chance it was picked up and put in a lost items box. What you're talking about happens regularly in public spaces like a theater. Enough so that I'm sure there's a procedure that they follow.
Service desk will help but try s manager in the theater
They returned my phone also.
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