My car was in the service department for over a month...they returned it to me without a wash and the interior was filthy with dust and grime. They replaced the engine twice so it was quite a mess. Is this normal for your service department??

Vickie Dixon | Sep 26, 2018 | Category: Car dealer in Palatka, Florida

Beck Ford Lincoln - All questions

Address: 420 N Palm Ave, Palatka, FL 32177, USA

Susan Thomas | Sep 26, 2018

We bought a car from them. They were good on the phone...we are 200 miles from them. Went there to sign the paperwork and get the car. The car had not been vacuumed or washed and they said well the detail guy is a young student and they blamed him. We signed everything and the salesman never showed us to operate anything on the car. He went to try and get another sale. We had a question later so we emailed and they never answered. We will never deal with them again.

Vickie Dixon | Sep 26, 2018

I was very surprised and when I mentioned it to the service writer..he said he was in a hurry and didn't want to take the time.

Just Me | Sep 26, 2018

I haven't had to use them for anything like that, but, did get the 40.00 oil change with other checks. It was my first time doing business with them. I found them all to be very professional and thorough with my car. Even noticing couple things that needed my attention. They suggested other places I could take it to, as well. It's unfortunate your experience was not good. But, voicing your unhappiness should correct future issues with whomever oversaw the repairs and lack of concern.

lester myers | Sep 26, 2018

I have not had a problem like that at Beck Ford and I've been going there sience they became Beck ford.

Trevor Bishop | Sep 26, 2018

They don't wash the exterior, they have their customers go to the autospa by Chrysler. The interior is usually kept clean and tidy, through the use of floor mats and seat covers. It's not a usual occcurence for the interior to be dirty.

Add Answer

Thanks! Your answer is awaiting moderation.

Trending Places