Thank you " La-Z-Boy Furniture Galleries (Owner)" for your swiftness in response. I have already discussed it with your parts & replacement department AND physically went to the Fort Myers Gallery where they tried to sell me another chair. I am not asking for free products, just a less costly version. I do apologize for the "back ended" approach but this was my only avenue left.
Well Cindy? How did it go?
Hi Cindy, thanks for reaching out. We understand your frustrations and agree a shed is no place for a chair. Our company is dedicated to providing amazing customer service to all of our customers and we appreciate the opportunity to fix your mother’s Pinnacle Lift chair. Please contact our service at 863-204-1350 at your earliest convenience. Thanks again Cindy for bringing this issue to our attention. -La-Z-Boy Customer Support
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