Why are the bagels not boiled, because they don't have that crispy she'll that makes a REAL New York bagel?

Not sure who you talked to but no one will tell you that they are boiled. There are more then one way to make bagels. They are great bagels just made a slightly different way.

I have asked, and they tell me that the bagels are boiled. Where then, is that delicious outside shell that makes bagels so good?

Ask them