You have ATT telephones, but do you have internet? Call ATT OR Sam's direct☺
Never have a problem. I use it almost every week. I also have AT&T. I actually turn wifi off because I use a publix app for my shopping list and it has issues on their wifi. One thing I found that I must do is turn off wifi in the parking lot. Then it works all the time.
It will only work when you have your wi fi turned on.
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