What is the procedure or who can I contact if after 30 days the claim is still being "reviewed" and no one can explain and/or answer questions and no reimbursement has been given?

Hi Lee, We're sorry to hear about this. Can you please provide your claim ID number and we'll look into this right away. Thank you!

Ask for a supervisor and ask to have claim expedited.

Contact the Customer service supervisor for questions and concerns.

Definately call customer service and our goal review time is 30 days provided we have received all necessary documentation.