a customer had gotten his phone thru the phone service that you provide. He lost his phone in a house fire. Do you provide a free replacement phone for veterans?

Walmart usually asks if you want to purchase additional insurance on the phones. Which is a good idea in case something like that happens. Now being a veteran I'm not sure about. I believe that They make it so veterans should be able to have the extra help. They did fight for are country and freedoms.

You would need to contact Walmart

If he has insurance on his phone he could get a new one but you will have to call Wal-Mart to ask them.