I've been here about 2.5 weeks and I have to say improvement is needed. If patients need to put their night food in the refrigerator it will get stolen by night shift even when your stuff is labeled with your name and room number it just disappears.
Hey Tonya, First, I would like to thank you for taking the time to review our center. It is only through feedback, such as yours, that we are able to maintain & improve, where necessary, upon the service that we provide our residents/patients and their family members. I was very disappointed to read your & your dad's experience at our center. Whilst an apology will regrettably not alter the outcome of your experience, I do extend it with sincerity. We have a high standard of quality for care and your father's stay should not have been an exception. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further, please contact our Center Administrator, Katelyn, at 703-834-5800. Thanks and have a great day!
Thanks! Your answer is awaiting moderation.