I've never experienced this before, myself but you are right! Someone should always be at the front ready to seat you within 5 mins of entering any restaurant.
I too have noticed they are understaffed. I totally understand the frustration as a paying customer. With the pandemic our country is facing i have learned to be a little more forgiving and understanding. Hopefully you will go back and take the children and your time wil end up being exceptionally great. Blessings
I was there for the NFL draft, it wasn't really all that busy considering but I did get the feeling they were extremely understaffed.
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