They are extremely short staffed. They currently have people set up appointments through the website. Than they will contact you after you set up an appointment.
For this, I have no answer. I saw them using the phone when I was there. Perhaps if it's possible you can go there in person and inquire? I would love to know why myself.
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Is it illegal to have two dogs left out on a cement patio with no shade and no water all day?
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