I called and try to speak to a customer representative but the phone just kept ringing for 3 minutes straight only to hang up at the end do you guys have anybody on the phone?

I agree with the general sentiment in that it can be difficult to get ahold of someone for customer service on the phone. My best advice would be to try using thier website to answer your question(s).

I had the same issue when I tried to call as well

I dont think they do.

Its like that all the time i sometimes have to call back a 2 or 3 times in order to get a hold of someone there