I call the number they gave me call and it goes straight to voice mail. I left a message 3-4 weeks ago and no response. I call again and left another message and still nothing. It has been 11 weeks since i mailed my balikbayan boxes and still no response from Jofen. It is very frustrating. When i call the store they told me to call the number again and that is I was told the only way to track my balikbayan boxes. Horrible customer service....
Good service
Just call them and they can tell you when the shipment went out, when the ship will arrive and when it is due to clear customs. You'll then have a good idea where your box is.
Sorry don't have any experience sending balik Bauman boxes
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