I had the same problem! Omg! It took 3 people looking at it and fiddling with it until I just said "Hand it to me I'll figure it out." Less than a min later I figured it out after 15 min of them looking at it. Super frustrating!
I do not drink so hot no issue
Had the same problem a week ago it took 4 employees to get it right and it took 20 min of my time. Dumbest thing they have ever done.
Thanks! Your answer is awaiting moderation.