My understanding is that a package is only held for certain amount of time so you wanna act as quickly as possible befors it's returned to sender
Call them and make arrangements to pick it up
You should probably call the store. Your question is posted on the Google guides section where customers review businesses and answer questions like: "Is there a public restroom?" or "Does this place have valet parking?" You need to call and speak to an employee about specific questions relating to particular package.
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