Clothes are dirty and poorly rinsed. What these people do is steal money from those who come to wash because the washing machines do not put water. They practically dry clean. You have to report them

Several people have made the same comment, that's why I no longer wash there

They both know Spanish, don't worry about abusers with clients and their workers

The owner reads the comments. He and the manager only speak English. Try to write the comments in English, maybe he will understand and change the situation.