You cannot call a Best Buy store by phone directly (yes I know makes no sense - to me). The only way you can talk to a store manager with a complaint is to walk into the store and talk face to face.
People want to work, they just don't want to be treated badly.
I would go to your nearest best buy store.
I would Google search for the Best Buy Main 1-800 Phone number. I go to the store to take care of the issues I have in the past. Keep in mind that they are under staff and looking for Employees. I hope this helps you.
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