If you call the Call the office there is always someone who can assist you.
You have to make an appointment with the consulate. They have a time period between 8or 9 am untill 2pm. Must arrive early. It gets pretty busy. Depending on your situation it may take up to 3 hours for the entire process depending on your need and the number of people that are there that particular day. I wish you well and again be pro active and "The early bird catches the worm". Peace and blessings in your endeavor hope this helps.
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